Service Desk Analyst

Service Desk Analyst - Glasgow - 6 week initial contract

We are seeking a proactive and customer-focused Service Desk Analyst to support a large-scale infrastructure migration from VMware to Hyper-V, alongside providing day-to-day service desk support. This role will act as a key point of contact for end users during the migration, ensuring minimal disruption to business operations while maintaining high levels of customer service.

Key Responsibilities

• Provide 1st and 2nd line support during the VMware to Hyper-V migration project
• Act as the primary contact for end-user issues related to migrated systems
• Log, track, and resolve incidents arising from the migration
• Assist with user acceptance testing (UAT) and post-migration validation
• Escalate complex infrastructure issues to 3rd line or project teams
• Support device, application, and access-related changes during migration phases
• Document common issues and resolutions in the knowledge base
• Assist with communication to users regarding outages, changes, and updates

Key Skills & Experience

• Proven experience in a Service Desk or IT Support role
• Strong troubleshooting skills across desktop, OS, and applications
• Experience supporting Windows 10/11 environments
• Familiarity with Microsoft 365 (Outlook, Teams, SharePoint)
• Experience with Active Directory/user administration
• Understanding of virtualisation concepts (VMware and/or Hyper-V)
• Excellent communication and customer service skills
• Ability to work in a fast-paced, project-driven environment

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.