Service Desk Analyst

We are seeking a dedicated and proactive Service Desk Analyst to join my customer's team on a 6 month contract in South West London.

• Provide first-line technical support to end-users, resolving technical issues via face-to-face support, phone, email, or chat.
• Assist with the setup, maintenance, and troubleshooting of laptops, desktops, and mobile phones.
• Conduct user account management using Active Directory and manage permissions in Exchange and Google Workspace.
• Liaise with team members and other IT departments to escalate and resolve complex IT issues promptly.
• Deliver a professional, empathetic, and inclusive support experience, ensuring all users feel supported and valued regardless of their technical background.
• Participate in team meetings and actively contribute to process improvements, knowledge sharing, and new ideas.
• Set up new user accounts and provide initial IT onboarding and training for new starters.
• Configure and distribute equipment, including laptops, phones, and peripherals.
• Troubleshoot software and hardware issues for business-critical applications.
• Collaborate with colleagues and escalate complex issues to senior team members or third-party providers when necessary.
• Monitor and manage the IT ticketing system, ensuring all tickets are updated, tracked, and resolved promptly.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.