Technical Account Manager
Technical Account Manager
Location: Hampshire (on-site)
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: 3 months
Our client is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. They are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.
The Role
The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers.
This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients-ensuring consistent delivery of high-quality outcomes and long-term value.
Key Responsibilities
Client Engagement
- Build and maintain trusted advisor relationships with senior client stakeholders
- Understand client strategic objectives and translate them into delivery outcomes
- Act as the primary escalation point for complex service or delivery challenges
Operational Excellence
- Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights
- Proactively address service issues and implement sustainable solutions
- Champion best practices, lean methodologies, and modern technologies
Commercial & Strategic Impact
- Support revenue growth through service expansion and capability development
- Manage budgets, forecasting, and financial performance of the account
- Balance short-term delivery priorities with long-term strategic account growth
Required Skills & Experience
- Proven experience in technical account management within large, complex client environments
- Strong technical background across infrastructure or managed services
- Demonstrated ability to build executive-level client relationships and act as a trusted advisor
- Strong financial acumen, including budget ownership and forecasting
- Experience reporting to and influencing senior internal and external stakeholders
- Track record of driving operational excellence, innovation, and continuous improvement
- Excellent communication, stakeholder management, and problem-solving skills
Security & Location Requirements
- This role is site-based in the Hampshire area
- Candidates must hold current DV (Developed Vetting) clearance due to customer requirements