Telephony Engineer
Network Telephony Engineer
Aberdeen, 3-month contract, start ASAP, Inside IR35
We are seeking an experienced Telephony Engineer with hands-on experience delivering and rolling out modern digital telephony solutions, ideally Microsoft Teams Telephony. This role will focus on replacing legacy telephony platforms as part of an analogue‐to‐digital migration, supporting both technical delivery and end-user transition in a fast-paced environment.
There is potential involvement in network-related tasks (HPE / Juniper Mist), however this is secondary and a nice-to-have rather than core to the role.
Key Responsibilities:
- Proven experience delivering telephony solution rollouts, ideally Microsoft Teams Telephony (Direct Routing and/or Operator Connect)
- Hands-on experience supporting or migrating from legacy/analogue telephony systems to digital platforms
- Strong understanding of voice architecture, call flows, SBCs, numbering plans, and voice routing
- Experience configuring and supporting Microsoft Teams calling features, including users, policies, auto attendants, and call queues
- Ability to support telephony projects end-to-end, from planning and configuration through to go-live support and issue resolution
- Strong troubleshooting capability across voice and connectivity issues, including call quality, latency, jitter, and packet loss
- Experience working with stakeholders to ensure minimal service disruption during telephony migrations
- Exposure to network infrastructure (e.g. HPE, Juniper Mist) is desirable, supporting voice traffic where required
- Methodical approach to problem-solving with clear documentation and handover practice
If you're available and interested, then please apply for full details.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
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