Medical Receptionist Apprenticeship
The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.
Role
- Greeting patients: Welcoming patients and visitors in person or over the phone
- Scheduling appointments: Making, cancelling, and rescheduling appointments
- Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
- Managing patient records: Ensuring patient records are accurate and confidential
- Directing patients: Directing patients to the appropriate department or where to go within the facility
- Answering phones: Answering phones and forwarding calls to the appropriate party
- Providing information: Providing information on hospital services and procedures
- Assisting patients: Assisting patients, doctors, and nurses
- Preparing patients: Preparing patients before their appointments
- Informing medical staff: Informing medical staff when a patient has arrived or is waiting
- Handling correspondence: Handling correspondence and file transfers
Training
- Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
- Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required
- On average, around 20% of your weekly working hours will be dedicated to your training and development
There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- STOKE ON TRENT COLLEGE
- Working Week
- Exact working hours to be confirmed.
- Expected Duration
- 1 Year
- Positions Available
- 1
- Closing Date
- Sunday, 30th August 2026
- Start Date
- Tuesday, 1st September 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Patience
- Able to multi-task
Qualifications
- English GCSE, grade C/4 or above (Desired)
- Maths GCSE, grade C/4 or above (Desired)
About the Employer
Lucie Wedgwood Surgery
Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.