It Support Officer

37 Hours per Week
£15.99 PAYE

Are you a hands-on IT professional who enjoys problem-solving and delivering excellent customer service? This is a great opportunity to join a forward-thinking Digital, Data & Technology team, supporting users across a busy organisation.

The Role

You ll play a key role in delivering a high-quality IT Service Desk function, providing first-line technical support while ensuring a positive user experience.

Working closely with Technical Analysts, you ll support a wide range of IT activities including:

• Providing first-line support via service desk
• Troubleshooting hardware and software issues
• Supporting users with Microsoft-based technologies
• Assisting with hardware setup, commissioning, and decommissioning
• Maintaining accurate records of incidents and resolutions
• Delivering excellent customer service at all times

About You

We re looking for someone who is:

• Technically confident with Microsoft technologies
• A strong problem-solver with a proactive approach
• Customer-focused with excellent communication skills
• Able to manage multiple tasks in a fast-paced environment
• Keen to learn and develop new skills

Desirable:

• Understanding of ITIL frameworks

Additional Information

• Hybrid working available (preference for on-site presence)
• Teams interview process
• Immediate start preferred