1st Line Support Technician

1st Line Support Technician

I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment.

Responsibilities

• Act as the first point of contact for inbound technical support requests

• Log, manage, and resolve service cases using ITSM tools

• Maintain high levels of professionalism and service standards

• Support the development of internal knowledge bases and user guides

• Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more

Requirements

• Minimum 1 year experience in a Managed Service Provider (MSP) environment (preferred)

• Strong communication skills and a customer-first approach

• Excellent attention to detail and organisational abilities

• Willingness to work paid overtime when required

• A genuine interest in technology and collaborative team culture

Package Includes

• Competitive salary: £27,000-£30,000

• Annual bonus of up to 5%

• 22 days holiday, increasing to 25 days with tenure

• Company laptop and training opportunities

• Regular team events and personal development support

This role offers a career-defining platform for someone eager to advance in the IT services industry. Apply now to learn more ONLY if you have the desired skills.