Business Improvement Manager

As a Business Improvement Manager, you’ll take ownership of significant improvement programmes, working with senior stakeholders, cross-functional teams, and external partners to deliver meaningful, measurable outcomes. You’ll apply proven methodologies such as Lean, Six Sigma, and automation to optimise processes, reduce risk, and enhance service performance.

This is a hybrid role based in London, offering flexibility alongside close collaboration with clients and colleagues.

Leadership & Delivery

• Lead complex, multi-stakeholder improvement initiatives with multiple constraints (cost, risk, change readiness).
• Provide authoritative guidance on best-practice process improvement approaches.
• Coach analysts and subject matter experts to uphold high practice standards.

Influence & Stakeholder Management

• Influence senior stakeholders, suppliers, and cross-functional teams.
• Contribute to organisational policies and standards for continuous improvement.
• Build strong coalitions and broker trade-offs between service, cost, and risk.

Business Case & Decision Support

• Develop clear, evidence-led business cases for improvement initiatives.
• Translate complex analysis into actionable recommendations for sponsors.
• Use structured decision-making methods to assess benefits, risks, and go/no-go options.

Process & Performance Improvement

• Apply root-cause analysis, value-stream mapping, and structured problem-solving techniques.
• Design and manage integrated improvement plans (process redesign, change impacts, communications, training).
• Embed KPIs/OKRs and track benefits to ensure sustained outcomes.

Digital & Automation Enablement

• Identify opportunities for automation, analytics, RPA, and AI.
• Ensure adoption of the right tools, data, and ways of working to maximise process gains.

Governance, Security & Ethics

• Ensure all improvement designs meet security, privacy, and ethical standards.
• Consider data handling, segregation of duties, and customer impacts in every solution.

You’ll be a confident, resilient improvement leader who thrives in complex, ambiguous environments and brings:

• Deep knowledge of business and process improvement methodologies (Lean, Six Sigma, automation).
• Strong experience influencing senior stakeholders and managing cross-functional change.
• Excellent communication skills, with the ability to tailor messages for executives and operational teams.
• A structured, data-driven approach to prioritisation, planning, and decision-making.
• A continuous improvement mindset, focused on long-term value and measurable benefits.
• A digital mindset, spotting opportunities to amplify impact through technology.
• High standards for security, privacy, and ethical delivery.