Customer Success Specialist

Lynx are looking for an experienced Customer Success Specialist to lead post-sale customer engagement and help drive long-term client satisfaction and growth. This role combines relationship management, data analysis, reporting, and cross-team collaboration.

Key Responsibilities:

• Serve as the main point of contact for key customers
• Build strong relationships and understand customer goals
• Proactively identify growth opportunities and potential risks
• Collaborate with sales, operations, and technical teams
• Analyse customer health metrics and prepare performance reports
• Lead customer meetings and training sessions
• Support and mentor junior team members
• Collect and share customer feedback internally
• Help improve customer success processes and workflows
• Coordinate logistics and resolve customer issues

Requirements:

• 3–5 years’ experience in a customer-facing B2B role
• Strong communication and relationship-building skills
• Experience managing customer accounts and driving success
• Comfortable with CRM and project tools (e.g., Salesforce, Jira)
• Organised, proactive, and detail-oriented
• Bachelor’s degree preferred