Junior Infrastructure Support Technician

Location: Hybrid (Home & Office – within the M25, 20 miles from Central London)

Do you love taking computers apart just to fix them again?

Are you enthusiastic about hardware, technology, and solving tech challenges?

If you're passionate about IT and excited to grow your skills, this role could be the perfect start to your career.

We are a not-for-profit organisation within the food and consumer goods sector, focused on driving positive change across the entire supply chain. Our work brings together businesses, policymakers, and industry experts to tackle key challenges, improve decision-making, and support a thriving, sustainable food system.

Our IT Operations & Security Team is looking for a Junior Infrastructure Support Technician with a genuine interest in technology — especially fixing and troubleshooting hardware. Passion and enthusiasm are more important than experience.

You’ll support daily IT operations, help manage support tickets, assist with onboarding processes, and take on real technical responsibilities. You’ll also be given opportunities for hands-on learning and involvement in project work.

Your responsibilities will include:

• Delivering best-in-class technology support
• Administering cloud and on-premises IT systems
• Owning mobile device management (MDM) and telephony
• Acting as the first point of contact for IT support incidents and resolving them efficiently
• Setting up IT equipment and running inductions for new starters
• Keeping updated with emerging technologies
• Communicating effectively with colleagues to share knowledge and provide updates
• Assisting with system monitoring
• Supporting IT projects and continuous improvement initiatives

• A strong passion for technology, especially fixing computers and hardware
• A collaborative, team-focused mindset
• Ability to manage changing priorities positively
• Curiosity, creativity, and enthusiasm for learning and sharing knowledge

• Previous IT support experience
• Education or training related to IT

• Market-leading pension
• Bonus scheme
• Option to buy and sell annual leave
• Generous medical insurance package
• A trusting, flexible work culture that supports work-life balance
• A supportive environment with plenty of learning and development opportunities

• We’re hungry for better
• We solve it together
• We make it happen
• We say what needs to be said

We are a mission-led organisation that works to improve the food system for the benefit of society. Through research, insights, industry forums and collaboration across the supply chain, we help organisations make informed decisions and drive meaningful change.

We’re committed to creating an inclusive environment where people can be themselves and feel valued. We welcome applications from diverse candidates and encourage open conversations about adjustments needed during the recruitment process.