CSC Support Controller

Job Description

Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.Where will you be working As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.This role is in our Plant & Fleet department, Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Come join a great team in a business that's growing.Want to come and be a part of it What will you be doing? Delivering excellent customer service by delivering what is promised, helping internal customers with whatever enquiry / problem that needs to be solved.Gathering information from various sources to assist in resolving complaints. Professional written and verbal communication skills.Follow through tasks so they are completed on time and correctly; putting in the required effort to deal with sometimes high workloads.Organisation & Multi-tasking; this is a multi-faceted role with a number of work streams all running concurrently at all times; excellent organisational skills and multi-tasking are a key skill.Systems and Word, Excel; good level of experience working on IT software systems; open minded and quick to learn new systems, good Word and Excel skills.Quality Control: passion to deliver good quality, accurate work which is process driven and methodically produced.What youll bring Deliver 100% VED compliance across all fleet and plant assetsEffectively challenge NIPs and PCNs, evidencing and reporting cost savingsEnsure all damage charges are processed in line with MHA/SLA agreementsDevelop and maintain a robust accident management processMeet or exceed all SLA and P&L targetsEnsure timely completion of reports, budgets, and performance targetsBuild strong working relationships with the wider M Group Plant & Fleet teamsExperience in the Plant and Fleet industry.Exceptional organisational skills.Understanding of complex data.Good IT and system experience, understanding and use of scheduling systems and telephony systems.Ability to deal with complex customer requirements and dispute resolution.Whats in it for you We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension schemeOnline GP service, 24 hours a day, 365 days a yearEmployee assistance programmeMy Rewards portal, access to 1000s of retail discountsLife assuranceCycle to work, salary finance and give as you earn schemesEnhanced maternity, paternity leave and adoption leaveReward and recognition schemeIn addition, this role offers; Discretionary bonus schemePrivate Healthcare25 days annual leave plus bank holidaysRecommend a friend get rewarded for introducing people to us!About usWe want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planetWere open and seek new and better ways of exceeding expectationsWere together and as one team; the whole is greater than the sum of the partsWere ambitious and embrace opportunity, to lead essential infrastructure services for lifeWhether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.Its an exceptional time to be a part of M Group.Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.#MGroupTPBN1_UKTJ