Support Engineer Apprentice
You would be working within our Technical Services Team whilst studying towards a degree. It is a work-based programme designed to provide essential knowledge, understanding and skills required to operate effectively in a technical support role. It allows you to combine workplace learning with theoretical knowledge gained through study
Role
- To provide the necessary knowledge, expertise and drive to deliver professional, high-quality Technical Support across the range of industrial software and hardware products that MAC Solutions provides
- To help the company to continue to provide the Value-added Technical support that it has been providing to our customers by achieving the highest levels of customer satisfaction
- To provide high quality, telephone, email and web-based, technical support on a wide range of Industrial Software and Hardware products, following operating procedures and standards
- Demonstrate and maintain good communication between the customer and team
- Be predominantly office-based, however occasional travel to customers’ sites in the UK and Ireland may be required
Training
Apprentices will undertake the Level 6 Digital and Technology solutions professional degree apprenticeship studied at University of Staffordshire. Apprentices will complete launch weeks at our Stoke-on-Trent campus for 1 week per semester. On completion of the programme, apprentices will achieve a BSc (Hons) Digital & Technology Solutions.
- Senior Support Engineer
- Consultancy
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- UNIVERSITY OF STAFFORDSHIRE
- Working Week
- Monday to Friday 8.45am – 5.15pm 1 hour for lunch.
- Expected Duration
- 3 Years 10 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th June 2025
- Start Date
- Friday, 1st August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Willingness to learn
- Self motivated
- Inquisitive personality
Qualifications
- English GCSE, grade C/4 or above (Essential)
- Maths GCSE, grade C/4 or above (Essential)
About the Employer
MAC SOLUTIONS (UK) LTD
M.A.C. Solutions was established back in 1996 and offers career opportunities for team members to work with competitive and comprehensive Industrial IT products and services for manufacturing and infrastructure businesses. Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in Redditch, our employees are our greatest asset and our success is founded on their knowledge and competence. Consequently, we have a strong culture of employee engagement and personal development and this is backed up by our many awards and accolades. We are a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make M.A.C. Solutions even more successful than it is today.
- Company
- MAC SOLUTIONS (UK) LTD
- Location
- UNIT 6-7, KINGFISHER BUSINESS PARK, ARTHUR STREET, REDDITCH, England
- Employment Type
- Degree Apprenticeship
- Salary
- £19,055 a year
- Posted
- Company
- MAC SOLUTIONS (UK) LTD
- Location
- UNIT 6-7, KINGFISHER BUSINESS PARK, ARTHUR STREET, REDDITCH, England
- Employment Type
- Degree Apprenticeship
- Salary
- £19,055 a year
- Posted