Apprentice IT Operations Assistant
To support the business-critical Vista system processes and connected systems through handling of incoming and management of related queries and help requests from end users, either via email, phone, self-service portal or walk-in.
Role
- Responsibility for dealing with requests for support and service from the customer base across multiple locations, ensuring they are dealt with and resolved in an effective and timely manner.
- Supporting others in the event of scripting or program issues.
- Putting measures in place to prevent issues re-occuring which will include the creation and maintenance of operational scripts.
- Testing any critical changes before go-live to minimise risk to the integrity of reports, data produced and where / who that information is passed to.
- Providing training support to both IT and non-IT colleagues where necessary and sharing any specialist knowledge with other analysts.
- Communicating with your manager and colleagues, ensuring they are aware of any issues.
- Offer support and backfill the team as necessary (e.g. during holidays/periods of absence/projects).
- Assist with the documentation development at appropriate levels for the target audience (user, other Technical Analyst or other colleagues).
Training
- Training will be delivered largely by remote training sessions and onsite with the employer.
- Training frequency is adapted to meet the needs of the apprentice.
- The Apprentice will have the opportunity to develop and potentially complete a higher-level Apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BASINGSTOKE ITEC LIMITED
- Working Week
- The role is office-based for a few weeks and then follows a shift pattern. Core Hours (can vary) 07:00 - 15:00 Home Based. 09:00 - 17:00 Home Based. 12:00 - 19:00 Office Based. Out of Hours Support on rota 19:00 - 23:00 Home Based.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Thursday, 26th June 2025
- Start Date
- Monday, 14th July 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
MACMILLAN PUBLISHERS INTERNATIONAL LIMITED
Macmillan Publishers is a leading publishing company and home to some of the world’s most cherished authors and creators. Our imprints publish a wide range of genres and formats for every kind of reader — from adult fiction and nonfiction to many inspired children’s books. Our list features bestselling, award-winning literary talent, including the Nobel Prize, the Man Booker Prize, the Pulitzer Prize, the National Book Award, the Newbery Medal, and the Caldecott Medal.
- Company
- MACMILLAN PUBLISHERS INTERNATIONAL LIMITED
- Location
- Cromwell Place Hampshire International Business Park, Lime Tree Way, Basingstoke, Hampshire, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- MACMILLAN PUBLISHERS INTERNATIONAL LIMITED
- Location
- Cromwell Place Hampshire International Business Park, Lime Tree Way, Basingstoke, Hampshire, England
Hybrid / WFH Options - Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted