Technical Operations Engineer

Job Description
hackajob is collaborating with MAG (Airports Group) to connect them with exceptional professionals for this role.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Summary

Technical Operations Engineer

Permanent

Hybrid ( London Stansted )

Why MAG?

At MAG, we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers each year across Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities through decarbonisation, education, skills development and volunteering initiatives.

At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues.

You'll also have access to some great benefits including:

Company contribution pension

25 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

Free Virtual GP service, available 24/7

Care Concierge service

Two volunteering days per year

Free Airport parking when you go on holiday (subject to availability)

Discounts on MAG products including Escape Lounges and holiday parking

Access to "Benefits Me – My MAG Rewards" portal with discounts and savings

Employee Assistance Programme available 24/7

The role

If you're looking to join a dynamic and evolving sector, this could be the opportunity for you.

We're looking for a Technical Operations Engineer to join our Infrastructure and Technical Operations team at London Stansted Airport during an exciting period of transformation across our technology landscape.

This role is focused on supporting MAG's Server Infrastructure estate and providing expert 3rd line support to ensure a consistently high-quality service to our customers and colleagues. You'll operate in a fast-paced, 24/7/365 environment and work as part of a service-focused team supporting business-critical infrastructure across the airport operation.

You'll play a key role in maintaining operational stability, resolving complex incidents, driving continuous improvement and supporting the delivery of resilient and secure infrastructure services.

Key responsibilities include:

Providing 3rd line technical support across MAG's server infrastructure estate

Supporting business-critical systems within a 24/7 operational environment

Investigating recurring incidents through Problem Management methodologies

Performing root cause analysis and implementing preventative solutions

Supporting and maintaining infrastructure platforms and associated services

Participating in the out-of-hours on-call rota to provide 24/7 support coverage

Contributing to service improvements and infrastructure transformation initiatives

Collaborating with internal teams and stakeholders to maintain service excellence

What will make you successful in the role?

We're looking for someone with extensive experience in a Technical Operations, Infrastructure or similar IT support environment, with a proactive mindset and a passion for delivering reliable technology services.

You'll bring strong troubleshooting capability, the ability to perform under pressure and a willingness to continuously learn and adapt to emerging technologies.

Experience and knowledge required:

VMware

Minimum 3 years expereince in a 3rd line role

Endpoint Configuration Manager (ECM / SCCM)

Software Packaging

Microsoft Office 365

Active Directory including Group Policy, DNS and DHCP

Veeam Backup solutions

PowerShell scripting

Certificate Services

Windows Server (2008–2025) and Windows 7–11 environments

Strong incident and problem management capability with root cause analysis experience

Desirable experience:

Always On VPN

Remote Desktop Services (RDS)

NSX

SQL

Linux environments

Equal Opportuntiues and Reasonable Adjustments

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.

Please note: Due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done so continuously for the last 3 years.

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, every journey matters. xcunqrw Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.