IT Apprenticeship
Role
- Acting as the first point of contact for client IT support requests via phone or email.
- Troubleshooting and resolving common IT issues like password resets, MFA setup, and connectivity problems.
- Configuring PCs, installing software, and helping ensure smooth IT setups for clients.
- Gaining hands-on experience with platforms like Microsoft 365, Azure, and Admin tools.
- Communicating with clients and colleagues using phone, email, and video calls.
- Learning how to deliver top-quality support and service — the Magna Systems way.
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, with shift options of 8:00am - 4:00pm or 10:00am - 6:00pm.
- Expected Duration
- 1 Year 2 Months
- Positions Available
- 1
- Closing Date
- Monday, 21st July 2025
- Start Date
- Tuesday, 22nd July 2025
Desired Skills
- Communication skills
- IT skills
- Customer care skills
- Logical
- Passion for IT
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- MAGNA SYSTEMS LIMITED
- Location
- Quayside, Greenalls Avenue, Warrington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,200 a year
- Posted
- Company
- MAGNA SYSTEMS LIMITED
- Location
- Quayside, Greenalls Avenue, Warrington, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,200 a year
- Posted