IT Apprentice
This is a great opportunity to learn with a clear route to grow as your skills develop. You'll work closely with the IT Director, and a small, hands-on team, so you'll see the full breadth of the function - helpdesk, infrastructure, security and in-house software, rather than being confined to a narrow queue of tickets.
Role
- Act as first point of contact for IT support requests via phone, email and helpdesk, across all four sites
- Log, triage and resolve routine incidents: password resets, account access, printer and hardware faults, software installs
- Set up and configure end-user devices (laptops, desktops, handhelds) and peripherals
- Escalate more complex issues to the wider IT team with clear, well-documented information
- Maintain accurate records of issues, resolutions and equipment in the IT asset register
- Support basic user administration tasks (starters, leavers, permissions) under supervision
- Assist with routine checks on servers, network equipment and backups
- Follow, and help maintain, IT documentation such as setup guides and known-issue logs
- Complete all off-the-job training and coursework required by the apprenticeship standard
Training
As part of your apprenticeship, and dependent on your prior attainment and age, you may be required to complete English and Maths Functional Skills, which is an integral part of your apprenticeship. Upon successful completion you will be awarded additional certificates of recognition for these qualifications.
This apprenticeship is deliberately structured to grow. Depending on your interests and aptitude, a typical progression looks like:
- Level 2 (Infrastructure & Systems): supporting servers, network hardware, on-site data centre equipment, and Microsoft 365 / Windows Server administration
- Level 3 (Platform & Development): gaining exposure to the Magnex platform - Node.js applications, SQL, Git - assisting with testing, bug fixes and documentation under guidance
- Level 4 (Security & Integration): involvement in the company's ISO 27001 security programme, EDI/data integration work (e.g. Tradacoms, EDIFACT), and vendor-facing projects
Where your progress and the needs of the business align, this role can develop into a permanent IT Support, Junior Developer, or IT Systems role on completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- CHESTERFIELD COLLEGE
- Working Week
- Monday - Friday (Times to be confirmed).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 31st July 2026
- Start Date
- Monday, 3rd August 2026
Desired Skills
- IT skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C or above (Essential)
- Maths GCSE, grade 4/C or above (Essential)