Ecommerce Operations & Technology Manager

About the Company

MALLET is a premium footwear and lifestyle brand founded in London in 2015. We’ve grown rapidly with a strong international presence across luxury wholesale and direct to consumer channels. Our design-led approach and distinctive product offer have earned us a loyal following and strong retail partnerships globally.

About You

Are you a hands-on operator who thrives at the intersection of technology, logistics, and ecommerce? Join the MALLET team and play a key part in ensuring our ecommerce platform is scalable, reliable, and operationally efficient to support our continued growth and deliver a seamless customer experience.

About the Role:

You will own the ecommerce technology stack, manage critical system integrations (Shopify, ERP, WMS), and drive operational performance for our rapidly scaling brand.

Key Responsibilities:

• Manage the day-to-day operational performance of the Shopify ecommerce platform.
• Oversee and troubleshoot integrations between Shopify, ERP, warehouse systems, and logistics partners.
• Manage all aspects of marketplace operations and support expansion, including maintaining listings and troubleshooting integration issues (e.g., Mirakl, TikTok Shop).
• Monitor inventory synchronisation and investigate stock discrepancies.
• Work with developers/agencies to implement UX enhancements and new website functionality.

What You'll Bring (Essential):

• 3 - 5+ years experience in ecommerce operations, systems, or platform management.
• Strong experience working with Shopify or similar ecommerce platforms.
• Experience managing marketplace integrations (e.g., Mirakl, TikTok Shop, Koongo etc.).
• Experience working with ERP, WMS, or inventory management systems.
• Understanding of ecommerce fulfilment workflows and last-mile delivery.
• Excellent troubleshooting and problem-solving skills.

If you're proactive, process-driven, and ready to solve complex operational challenges, we want to hear from you.

Apply now to join MALLET

Pay range and compensation package

• £50,000 to £55,000 p.a.
• Hybrid working: 3 days per week in our central London HQ
• Staff Discount and Seasonal Footwear allowance