ICT Apprentice
To support the IT support team in delivering high-quality technical assistance to clients while developing practical skills and knowledge in a professional IT environment. The apprentice will work alongside experienced engineers to help resolve day-to-day technical issues and support users with their IT systems.
Role
- Provide first-line IT support to clients via phone, email, and live chat
- Help troubleshoot hardware, software,and user issues
- Log and manage support tickets in our service desk system
- Work with senior engineers to diagnose and resolve technical problems
- Assist users with setting up and using computers, software, and IT systems
- Escalate more complex issues to the appropriate team members
- Maintain accurate records of support calls and technical issues
- Help ensure all clients receive excellent customer service
Training
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NOWSKILLS LIMITED
- Working Week
- Monday to Friday Shifts to be confirmed
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Sunday, 12th April 2026
- Start Date
- Tuesday, 12th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
About the Employer
MANTRA LEARNING LTD
We are Mantra Learning. The UK’s leading Logistics learning and development organisation. Mantra supports and develops people to help change lives. As a company with 52 years of industry recognition, we work with some of the biggest brands in the country, including Aldi, Travis Perkins, Dixons Carphone and Eddie Stobart.