Information Communication Technician Level 3 Apprenticeship
Role
You will work closely with the IT Support team and other members of the Information Technology Services department, providing support to staff and pupils across the College.
Main Duties and Responsibilities:
Assist in providing first-line IT support to staff and pupils, responding to helpdesk tickets and general technical queries.
Learn to install, configure, and maintain hardware (PCs, laptops, tablets, printers, projectors, etc.).
Support users with software installation, troubleshooting, and updates under supervision.
Learn to assist with network connectivity issues, including Wi-Fi, cabling, and access points.
Help maintain accurate records of IT equipment and asset tracking.
Support classroom and office technology, including interactive displays and AV systems.
Assist in setting up IT equipment for meetings, events, and exams.
Learn and follow all relevant College IT policies, including data protection, acceptable use, and cybersecurity.
Maintain a professional and customer-focused approach in all interactions with staff, pupils, and visitors.
Participate in regular training, both on-the-job and off-the-job, as part of the apprenticeship programme.
Training
You will be enrolled in the Level 3 Information Communications Technician Apprenticeship.
You will attend regular off-the-job training and complete coursework, assessments, and practical learning as part of your qualification.
You will receive structured mentoring and guidance from experienced IT professionals at the College.
You will undertake mandatory online College training (e.g., Health & Safety, Fire Safety, Safeguarding, and Data Protection).
There is no guarantee there is a role at the College at the end of the apprenticeship however if the business allows this may be an option.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- NEW COLLEGE SWINDON
- Working Week
- Monday- Friday 9am - 4.30pm 30-minute unpaid lunch
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Tuesday, 2nd December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
- Reliable & punctual
- Willingness to learn
- Professional manner
- Hardworking
Qualifications
- English GCSE, grade 4/C (Essential)
- maths GCSE, grade 4/C (Essential)
About the Employer
- Company
- MARLBOROUGH COLLEGE
- Location
- MARLBOROUGH COLLEGE, MARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted
- Company
- MARLBOROUGH COLLEGE
- Location
- MARLBOROUGH COLLEGE, MARLBOROUGH, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £13,741 a year
- Posted