IT Technician Apprenticeship

·        Setting up new Mini PCs and Laptops

·        Performing regular updates on Mini PCs and Laptops

·        Resolving IT issues by liaising with our external IT hosting provider Nasstar

·        Providing training on the system to new users on induction day and follow up training after 1 month

·        Amending word templates for use within the case management system

·        Maintaining spreadsheets for reports, using basic and more complex excel formulas. Extracting data from main database for use within Excel

·        Liaising with users and designing, building and maintaining the case management system SOS, the Client Management System using simple coding/scripting

·        Supporting and training existing members of staff on the system including new process and developments

·        Keep updated on windows/security/SOS and other software updates/developments that impact Martin Kaye, provide relevant information to the Partners on next steps / action required.

·        Assist in the maintenance and development of the firm’s website

·        Assist in maintaining the firm’s online office manual (knowledge base) and APX forms

·        Assist with the firm’s system process’s/contracts and equipment such as photocopiers, phones, comms equipment

·        Assist in maintaining the firms IT A&P issues spreadsheet and keeping users update on progress

·        Continue further personal development training watching webinars and carry out research on software that apply to Martin Kaye

• Communication skills
• Attention to detail
• Adaptable
• Work under pressure

• English GCSE, grade 4 / C (Desired)
• Maths GCSE, grade 4 / C (Desired)