IT Support Apprentice (ICT)
We are seeking a motivated and enthusiastic individual to join our team as an IT Support Apprentice. This role offers a unique opportunity to kickstart your career in IT while receiving training and mentorship from experienced professionals. As an apprentice, you will assist with providing technical support to end users.
Role
- Provide first-line technical support to end users, including troubleshooting hardware and software issues, resolving technical problems, and providing guidance on IT best practices.
- Assist with server maintenance tasks, including routine monitoring, performance optimization, software updates, and backup management.
- Troubleshoot networking issues, including connectivity problems, DNS configuration, firewall management, and VPN setup.
- Configure and provide support for our bespoke document management system, including user access management, document workflows, and version control.
- Participate in the planning and execution of cloud-based system migrations, including Office 365 and Azure deployments.
- Assist with IT equipment procurement and inventory management, including purchasing, receiving, and asset tracking.
- Collaborate with team members to document IT processes, procedures, and troubleshooting guides.
- Stay current with industry trends and best practices in IT support, networking, and cloud technologies.
Training
- Level 3 Information Communication Technician qualification
- One day per week Day release
- Middlesbrough College
- Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- MIDDLESBROUGH COLLEGE
- Working Week
- Monday - Friday, 8.30am - 5.00pm.
- Expected Duration
- 21 Months
- Positions Available
- 1
- Closing Date
- Sunday, 26th May 2024
- Start Date
- Monday, 10th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Creative
- Initiative
Qualifications
- Maths and English GCSE or equivalent, grade 4 (Essential)
About the Employer
MASTERCOPY LTD
Over the last 35 years, we have actively transformed into a leading and comprehensive supplier of printers, copiers, and document management solutions. Maintaining a unique and innovative approach within this industry is our hallmark. Contrasting with many technology firms that place their technology above its users, we choose a different path. We staunchly believe that technology should serve and empower people, rather than dominate or confuse them.
- Company
- MASTERCOPY LTD
- Location
- RANDOL HOUSE, MARTINET ROAD, THORNABY, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £10,982.40
- Posted
- Company
- MASTERCOPY LTD
- Location
- RANDOL HOUSE, MARTINET ROAD, THORNABY, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £10,982.40
- Posted