IT Support Technician Apprentice
We are hiring on behalf of our client who are a fast growing, ambitious IT Managed Services Partner, founded in 2002. Maxnett provide IT services to a wide range of businesses.This is a fantastic opportunity for someone looking to start their career in a friendly and supportive office environment, where innovation and ideas are welcome.
Role
- Respond to customer calls and tickets daily, resolving them within SLA and keeping the customer continually updated. Escalate business critical issues without delay
- Create your own tickets from customer calls, or claim tickets raised by clients, and work them through to resolution. You will have your own named Halo PSA account and will write your own notes, escalations and closure summaries
- Prioritise your workload using the Maxnett Service Levels and the Maxnett Priority Matrix, both published in Halo and available to you at any time
- Own your relationships with customers and suppliers, keeping them informed of progress. Support is available to help you draft messages and build your telephone and Teams video call skills
- Contact suppliers where necessary to escalate issues and update internal systems with supplier responses
- Always represent Maxnett professionally, ensuring the customer's experience is always a positive one
Training
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
College or training organisation
- ISALES ACADEMY LIMITED
Your training course
- Information communications technician
- Equal to Level 3 (A level)
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ISALES ACADEMY LIMITED
- Working Week
- Monday - Friday, 9:00am - 5:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Wednesday, 30th September 2026
- Start Date
- Thursday, 1st October 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
MAXNETT LTD
Maxnett is an IT Managed Services Partner, founded in 2002.
Our team works seamlessly with clients, keeping the organisation running in a smooth, compliant and secure fashion.