Back End Developer
Node.js Voice Automation Developer – Contract
Location: UK – Fully Remote
Rate: £480 per day – Outside IR35
Duration: Initially 3 months
Start: Must be available to start first week of January
The Role
We're looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.
The client is migrating critical customer claims and appointment booking journeys from legacy platforms (ServiceBench and Click) into a modern environment using IFS and Google Dialogflow CX. This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.
Key Responsibilities
- Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
- Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
- Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
- Implement strong security and authentication best practices
- Collaborate with technical and business teams to validate, test, and document customer journeys
- Support knowledge transfer and technical upskilling across the team
Essential Skills & Experience
- Strong hands-on development experience with Node.js
- Proven experience delivering voice automation / IVR solutions
- Strong background in RESTful API design and integration
- Experience working with cloud APIs
- Solid understanding of security and authentication in cloud-based applications
- Excellent problem-solving, debugging and troubleshooting skills
- Ability to work independently and deliver under tight timelines
Nice to Have
- Experience with Google Dialogflow CX
- Exposure to IFS or similar enterprise platforms
- Experience migrating from legacy platforms