Chief Operating Officer (COO) JBLE1 NI

MCS Group has been retained by a scaling technology business as they look to appoint a Chief Operating Officer. This is a relatively newly created senior leadership position and will play an integral role in supporting the company through its next stage of growth. The successful candidate will work closely with the CEO and wider executive team, taking responsibility for translating strategic priorities into operational execution and building the structures, processes and teams required to scale the business effectively. This represents an excellent opportunity for an experienced operational leader to join an ambitious technology business at an important stage in its growth and have a genuine influence on how the organisation scales. Role Overview The Chief Operating Officer will oversee the company's day-to-day operational functions, driving performance, scalability and organisational excellence across the business. The role will have a particular focus on operational efficiency, customer delivery, commercial performance, business systems and people leadership. Key Responsibilities Work alongside the executive team to design and implement operational strategies, systems and processes that support continued growth. Translate strategic objectives into clear operational plans with measurable KPIs. Drive improvements in operational efficiency, productivity and margins through process optimisation, automation and effective cost management. Oversee company-wide objectives and ensure alignment across functions. Identify operational risks, bottlenecks and opportunities for improvement as the organisation scales. Commercial & Operational Performance Take ownership of key operational budgets and resources. Work closely with functional leaders to improve commercial and operational performance. Develop scalable processes that improve quality, consistency and efficiency across the business. Establish and monitor operational KPIs, SLAs and performance metrics. Provide the executive team with clear insight into operational performance and areas requiring investment or improvement. Service Delivery & Customer Success Ensure customers receive a consistently high standard of implementation, service and ongoing support. Continuously review the quality, timeliness and effectiveness of service delivery. Collaborate closely with product, sales and customer-facing teams to improve the overall customer experience. Develop processes and structures that support customer satisfaction, retention and growth. Business Systems & Data Lead the team responsible for the internal systems and technology required to support the wider business. Assess and adopt AI and automation technologies that can improve productivity and operational efficiency. Partner with technology and product leadership to improve adoption of internal systems and tools. Champion operational reporting, analytics and dashboards to support data-led decision-making. People, Culture & Leadership Lead, mentor and develop a high-performing team of operational leaders. Foster a collaborative, inclusive and performance-driven culture. Support workforce planning and organisational development as the company continues to scale. Ensure employee engagement, talent development and operational priorities remain aligned with wider business objectives. Required Experience A proven track record in a senior operational leadership position, ideally as a COO, VP Operations, Operations Director or similar within a growth-stage organisation. Ideally 5+ years' experience operating at senior leadership level within SaaS, technology, professional services or another scaling business. Experience scaling operational functions including customer support, professional services, service delivery and internal operations. Strong commercial acumen with experience managing budgets, costs and operational performance. Demonstrated ability to lead cross-functional teams and deliver complex transformation or growth initiatives. Strong leadership, communication and change management skills. Salary Up to £130,000 plus equity. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current and exclusive roles All conversations will be treated in the strictest of confidence. Skills: Chief Operating Officer COO Operations Director Head of Operations Senior Manager Benefits: Work From Home

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