IT Support Apprentice
This role is to provide 1st line support for both hardware and software, covering desktop PCs, laptops, tablet/mobile devices, audiovisual & networking equipment, along with identifying & assisting with technical problem resolution. You will learn all aspects of delivering IT support, from end-user devices, servers & networking infrastructure.
Role
- From time to time, you may be required to perform other duties outside the role defined.
- You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.
- Medhurst provides services in the education sector and, as such, is committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check.
- You may also be required to attend Safeguarding Training should the company decide this is necessary at any point.
- The post holder must carry out all duties and responsibilities with reasonable care for the health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies.
Essential Skills & Qualities
- Ability to communicate clearly.
- Friendly and approachable.
- Ability to work under guidance but also alone.
- Desire to learn and progress.
- Pays attention to detail.
- Keen interest and knowledge of computer technologies.
- Inquisitive approach to troubleshooting.
- Understands the importance of confidentiality and Safeguarding.
- Knowledge of Microsoft Operating Systems.
- Basic understanding of Networking Concepts.
- A full UK driving licence is very desirable.
Training
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week.
Training modules covered:
- CompTIA A+.
- AZ-900.
Success is achieved by building relationships with our clients and providing an outstanding level of service. We will look to retain apprentices and continue their learning, development & career progression upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday to Friday between 8am-4pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 26th August 2025
- Start Date
- Wednesday, 27th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE or equivalent, grade 4-9 (Essential)
- Maths GCSE or equivalent, grade 4-9 (Essential)
About the Employer
MEDHURST COMMUNICATIONS LTD
Since 1986, we have been making IT work for education and business clients. Our mission is simple – to take away the burden of IT management to enable our clients to focus on their core business. Our primary sector subsidiary, Drift IT Services, offers IT solutions that underpin teaching and learning in the primary education market We provide a range of tailored IT services and scalable solutions, offering clients the flexibility to choose what best suits their requirements now and into the future.
- Company
- MEDHURST COMMUNICATIONS LTD
- Location
- St. Annes Grove, Fareham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- MEDHURST COMMUNICATIONS LTD
- Location
- St. Annes Grove, Fareham, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted