Key Accounts Apprentice
With support, training and guidance, this role has responsibility for ensuring effective provision and continuity of best in class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA’s and contracts.
Role
- Build and maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility, thoroughly understand the customers’ needs and their supply chain structure. Seek to identify and deliver organic growth opportunities with existing customers and drive for synergy benefits between customers
- Data analysis of existing business to audit customer contribution and identify continuous improvement initiatives
- Conduct data analysis to identify critical trends, correlations, and patterns. Translate these findings into actionable recommendations to optimise business performance, customer satisfaction and drive strategic growth
- Design, maintain, and update KPI dashboards for performance tracking. Work closely with internal departments to manage and update the weekly and monthly reports, including the creation of high-level presentation packs for monthly and quarterly business reviews (MBR/QBR)
- Maintain data records and thoroughly process documentation to ensure data accuracy and operational continuity
- Independently prioritise tasks and manage competing timelines to ensure all deliverables are met within agreed service level agreements (SLAs)
- Develop, implement and monitor of account management ensuring this is in place for all nominated accounts
- Improve revenue streams by defending and organically growing existing customer base in line with agreed budgets
- Deliver value to customers by widening MDS’s involvement across the supply chain
- Initiate and manage continuous improvement through cost reduction initiatives and margin improvement programs
- Thoroughly understand and be able to articulate SLA obligations
- Monitor operational metrics
- Lead and influence by demonstrating Health and Safety behaviours and MDS values
- Seek opportunities to raise the profile of Health and Safety across the business
- Seek opportunities for self-development
Training
Why choose our Data Essentials apprenticeship?
QA’s Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Data Essentials Level 3 apprentice will learn to:
- Source, format and present data securely, using Microsoft Excel, Power BI and SQL.
- Analyse structured and unstructured data to support business outcomes
- Blend data from multiple sources as directed
- Communicate outcomes appropriate to the audience
- Apply legal and ethical principles when manipulating data
QA’s Data Essential Level 3 apprenticeship programme enables your organisation to:
- Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
- Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
- Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned: Apprentices will learn to use Microsoft Excel and Power BI.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 31st March 2026
- Start Date
- Monday, 20th April 2026
Desired Skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Driving licence & own car
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)