IT Infrastructure Support Technician Apprentice
An exciting opportunity to join an exciting IT ‘Managed Service Provider’ based in Birmingham's Jewellery Quarter. Join a company with a high Work/Social aspect. A unique opportunity to work alongside the Co-Founder of the company, giving you a insight to not only relevant technology but also day to day business operations.
Role
Day to day duties may include but not necessarily limited to:
- Responding to IT related tickets
- Responsible for keeping documentation up to date
- Spearhead a migration of client data into a new system
- Setting up new PC’s/laptops
- Setting up new users on internal systems
- Networking PC’s to printers, scanners and other hardware
- Troubleshooting and technical fault diagnostics for through remote access and on-site support
- Assisting with onsite projects & migrations
- Remote access to assist customers with IT related issues/queries
- Administrative tasks such as daily server/monitoring/backup checks
Training
Information Communications Technician Level 3 Apprenticeship Standard:
- The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
- You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
- You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
- This is a Level 3 qualification
The opportunity to secure a full-time position once the apprenticeship has concluded.
Pay review on completion of apprenticeship and good performance.
The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.
Rare opportunity to see the technical & Sales side of a IT Company.
We actively encourage the building of ones career with industry recognised qualifications.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday to Friday 09:00 - 17:30 (1-hour lunch)
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 31st March 2026
- Start Date
- Wednesday, 1st April 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
- Office 365
- Windows Server Experience
- Understanding of DNS
- Computer components
- Troubleshooting understanding
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)