IT Support Engineer

This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP).

MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company!

This role is based full-time at an outstanding co-educational private school for both day and boarding pupils (boys and girls) in Reading.

They pride themselves on consistently delivering a leading values-driven education in a family-feel environment – with excellent results. There are currently over 550 pupils aged 11 to 18 at the school.

About the Company:

Our client are education technology specialists and have a proven track record working with independent schools and colleges to deliver reliable and safe IT systems, support and knowledge that enable quality, innovation and excellence in education.

Role Profile:

Job title: IT Support Engineer

Reports to: IT Manager

Hours: Monday to Friday either 08:00–16:30 or 09:00–17:30 (to be agreed upon appointment)

Salary: Up to £28,000 per annum

Holidays: 30 days plus Bank Holidays

Benefits:

• Lunch provided during term time
• Free onsite parking
• Use of gym and swimming pool
• A Personal Development Plan to include training

What You’ll Be Doing Day-to-Day:

As part of the company’s managed services team, you will be working at the school to deliver first-class IT support services to staff and pupils. You will undertake a broad range of IT support tasks, primarily end user support, but also including systems maintenance of servers, network and Wi-Fi, and cloud-hosted systems. You will be a key member of the onsite IT team, also working closely with the company’s Service Manager and relevant school staff.

Overview of the IT Support Engineer Role:

• Provide day-to-day support of the school’s ICT resources ensuring that there is adequate provision to meet the needs of staff and students.
• Assist the IT Manager and Senior IT Engineer with business-as-usual projects and take a role in resolving infrastructure-related issues.
• Deploy end user hardware (desktops, laptops, tablets, cabling, printers, telephones, AV equipment, peripherals) as well as deployment and management of end user software.
• Support school events and activities, ensuring that IT and AV are available for use when required.

Personal Attributes:

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Problem-solving ability
• Confident working autonomously and as part of a team
• Attention to detail
• Ability to prioritise in a busy working environment

IT Support Engineer - Qualifications & Experience

Essential:

• 1+ years of experience in a similar role
• Knowledge of Microsoft and Google applications
• Good knowledge of desktop operating systems (Windows, Mac OSX)
• Microsoft systems administration experience (Windows Server, 365, Azure)
• Google G Suite for Education experience
• Apple product experience (hardware, macOS, iOS)
• Basic networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless)

Desirable:

• Relevant IT certifications
• Educational MIS systems experience (SIMS, Schoolbase, iSAMS, etc.)
• Mobile Device Management (Apple JAMF, Chromebook G-Suite)
• Experience supporting services in the cloud (SaaS)
• Previous experience working in a school
• Web & email security in relation to child safeguarding