IT Support Technician

IT Support Technician – Faringdon, Oxfordshire

MFK Recruitment is delighted to be supporting our long-standing client in Faringdon with the recruitment of an IT Support Technician.

We have successfully placed 45 professionals with this company over the past five years—32 of whom are still thriving there today! This is a forward-thinking, ambitious organisation that values career development and progression, making it an excellent environment for those eager to grow and succeed.

The successful candidate will join a small, supportive team of Engineers on-site. Some local travel will be required, so a full driving licence and access to a vehicle are essential.

IT Support Technician - Key Responsibilities:

• Manage all incidents and customer requests from receipt to resolution and closure.
• Ensure service level agreements (SLAs) are consistently met.
• Complete all administrative tasks and documentation promptly.
• Maintain accurate records using IT Service Management tools.
• Promote best practices and follow change control processes.
• Plan and organise workload effectively to maximise productivity.
• Review progress and performance regularly with the Team Lead.

IT Support Technician - Skills & Experience Required:

• A minimum of 6+ months’ experience in an IT Support role.
• Strong knowledge of Windows Server and Active Directory.
• Experience administering Office 365.
• Exposure to Cloud support (desirable).
• Experience working with SLAs.
• Excellent organisational skills with the ability to prioritise effectively.
• Outstanding customer service and communication skills.
• Previous experience in a customer-facing role.

Why Join This Company?

• Access to a personalised training platform.
• Skills assessments and tailored progression plans.
• Official Microsoft Gold Partner and Google Partner.
• Opportunities to gain Microsoft and Google certifications.
• One-to-one training and mentoring.
• Company healthcare scheme.
• Monthly performance-related incentives (including additional holidays and vouchers).
• Regular social events and team-building activities.