IT Service Desk Administrator

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools.

Key Responsibilities:

• Provide first- and second-line IT support via email, phone, and ticketing systems.

• Use ManageEngine to log, track, and resolve IT incidents and service requests.

• Monitor tickets, escalate issues where required, and ensure timely resolution.

• Maintain IT documentation, inventory, and asset records.

• Assist with routine administrative tasks, software updates, and system maintenance.

• Participate in IT projects and change management activities as needed.

Requirements:

• Previous experience in a Service Desk or IT support role.

• Familiarity with ManageEngine or similar IT service management (ITSM) tools.

• Understanding of ITIL principles and IT support best practices.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and organizational abilities.

Desirable:

• Experience working in a corporate or multi-site IT environment.

• Working knowledge of networks, hardware, and software support.

What’s on Offer:

• Competitive salary: £30,000 – £35,000 (pro rata).

• 12-month contract with potential for extension.

• Supportive, collaborative team culture.

• Opportunity to gain hands-on experience with ManageEngine and modern ITSM processes.