Deployment Project Manager

Role: Deployment Project Manager

Location: Aberford, LS25

Hybrid: 3 days in the office

As MICHELIN Connected Fleet , a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact , paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several companywide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT:

Our Project Managers are responsible for onboarding and managing our biggest customers and most complex solutions. You will be the lead communicator with our customers for all projects you undertake and will be responsible for delivering excellent service and managing the full Deployment life cycle. You will be communicating with internal and external stakeholders on a daily basis to deliver the desired project outcome quickly, efficiently, with minimal disruption and within tolerances. Through our customers our Project Managed Deployment team has enabled customers to implement their solutions on time and within budget to enable savings to be made by the fleet as quickly as possible.

WHAT WILL I BE DOING:

• Responsible for leading and managing MICHELIN Connected Fleet customer Projects including; implementations/pilots/migrations/adoptions/restructures.
• In particular this must be applied for MICHELIN Connected Fleet’s larger or more complex projects and supporting customer pilots of MICHELIN Connected Fleet products, to ensure highest possible conversion to order.
• Direct and manage deployment from beginning to end, by using the MCF Deployment Process and Prince2 methodology. This will incorporate defining project scope, goals, tolerances and deliverables within a timeline.

Project Management

• Define project success criteria and disseminate them to involved parties throughout the project life cycle.
• Work closely with the Sales team to carry out pre-planning activities, ensuring project viability and alignment prior to contract signature.
• Develop project plans and associated communications documents where necessary.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Liaise with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project goals.
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and resolve issues and conflicts within any project team, including full risk analysis and issue logs.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones, deviations and deliverables against planned targets.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Provide ongoing highlight and checkpoint reports throughout project lifecycle including end stage and analysis reports, helping to show MICHELIN Connected Fleet’s benefits, Identify and signal potential follow-up opportunities.

Additional Responsibilities

• Manage the configuration and setup of the customer's new website on Connect, ensuring parity with the hierarchy, users, drivers, alerts, reports and locations
• Work with the wider PM team to ensure consistent improvement of processes to maximise the efficiency of projects moving forwards
• Support the Pre-Sales and Sales teams as required with any larger-scale trials, tenders and Project Management proposals.

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• Knowledge of the overall Fleet Management Business
• Deep knowledge on the Fleet Management offers, solutions and its applications
• Dedicated and enthusiastic client facing individual with broad ranging experience in managing projects from the initial requirements-gathering phase to completion.
• Excellent communicator who receives positive feedback from supervisors and coworkers following exceptional ability to lead projects to fruition in a time-efficient manner.
• Proven ability to develop and implement detailed project plans to monitor and track project processes. Proficient in ensuring on-time deliverables by ensuring effective coordination of resources and manpower.
• Experienced at performing risk management activities to minimise project risks.
• Prince2 Foundation and Practitioner qualified - an advantage

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.