Infrastructure & Cloud Operations Lead

Role: Infrastructure & Cloud Operations Lead

Location: Aberford, Leeds

Hybrid: 3 days in the office

As MICHELIN Connected Fleet , a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact , paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT

The Operations Lead is responsible for leading and supporting the company’s infrastructure platforms that underpin a global 24/7/365 SaaS environment serving customers worldwide. The role combines technical leadership with hands-on involvement in infrastructure and cloud operations , ensuring the stability, performance, and resilience of critical services. The role actively contributes to the design, implementation, and continuous improvement of cloud infrastructure solutions , as well as the ongoing management of on-premises environments across multiple data centre locations . The Operations Lead collaborates closely with cross-functional teams to deliver both business-as-usual (BAU) operations and strategic infrastructure initiatives , ensuring services are maintained to high operational and security standards while supporting the organisation’s growth and technology roadmap.

WHAT WILL I BE DOING:

• Manage on-premises infrastructure operations, including VMware, Linux, and Windows platforms.
• Support and maintain data centre operations, ensuring reliability, availability, and performance of critical systems.
• Contribute to cloud and infrastructure operations and project delivery, primarily within Azure and AWS environments.
• Participate in out-of-hours operational support and incident response when required to maintain service continuity.
• Produce and maintain comprehensive technical documentation for infrastructure systems, processes, and procedures.
• Provide regular operational and performance reporting to relevant stakeholders.
• Demonstrate a commitment to continuous professional development to maintain and enhance technical and leadership capabilities.
• Maintain clear communication and effective collaboration with stakeholders across all areas of the business

TO BE SUCCESSFUL YOU WILL LIKELY HAVE:

• Third-line support experience for on-premises infrastructure, including VMware, physical server hardware, and SAN storage platforms.
• Advanced operating system administration experience across Linux and Windows Server environments.
• Operational experience within data centre environments, supporting critical infrastructure and services.
• Experience with infrastructure and platform monitoring tools, including PRTG, cloud-native monitoring solutions, and Grafana.
• Experience with service management and change management processes, using platforms such as JIRA.
• Public cloud operations experience within Microsoft Azure and AWS environments.
• Good understanding of networking principles across both cloud and on-premises environments.
• Experience with Infrastructure as Code (IaC) and CI/CD pipelines, utilising tools such as Terraform, Ansible, Jenkins, and Chef.
• Ability to produce and maintain comprehensive technical documentation, with demonstrable examples.
• Experience producing clear, detailed operational and performance reporting for technical and non-technical stakeholders.
• Commitment to continuous professional development, supported by demonstrable learning or certification progress.
• Strong communication and collaboration skills, with the ability to work effectively across multiple business functions.

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.