IT Support Apprentice
The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure.
Role
- Respond to internal support requests via ticketing system, email, phone, or in person.
- Diagnose and resolve issues related to hardware, software, and networking.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Manage user accounts, including password resets and access permissions.
- Maintain accurate records of IT assets and software licences.
- Assist with employee onboarding and offboarding, including device setup and access provisioning.
- Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs.
- Escalate complex issues to senior staff or external vendors when necessary.
- Ensure adherence to IT policies, procedures, and security standards.
Training
Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
- Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
- Learn about core networking principles, including network addressing, cloud, virtualisation and security
- Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
- Train with QA – the largest and leading provider for both Microsoft and AWS training
- Learn technical content that aligns to, and is relevant to, employers and the market
- Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 19th September 2025
- Start Date
- Friday, 26th September 2025
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)
About the Employer
MIDLAND AEROSPACE LIMITED
Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery.
- Company
- MIDLAND AEROSPACE LIMITED
- Location
- Unit 4a Castlewood Business Park, Farmwell Lane, Sutton In Ashfield, Nottinghamshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted
- Company
- MIDLAND AEROSPACE LIMITED
- Location
- Unit 4a Castlewood Business Park, Farmwell Lane, Sutton In Ashfield, Nottinghamshire, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
- Posted