Apprentice IT Technician
At Mitie, we believe exceptional things happen when places are cared for. As the UK’s No.16 Top Apprenticeship Employer, we’re shaping futures by shaping environments; empowering people, strengthening communities and helping society thrive. Ready to start making places work better every day?
Role
As our IT Apprentice you will assist our Technology department with IT support, infrastructure maintenance, system configuration and troubleshooting, whilst developing core technical skills and completing a Level 3 apprenticeship within a fast-paced, real-world environment.
Here's a glimpse of what your journey could include:
- Providing first-line technical support to both internal and external customers; including troubleshooting hardware, software and network issues
- Assisting with the installation, configuration and maintenance of IT equipment
- Supporting the setup and administration of user accounts, permissions and access controls across business systems
- Helping to monitor IT systems, networks and infrastructure to ensure performance, security and availability
- Assisting to maintain and update software, operating systems and security patches
- Supporting cloud-based platforms and services
- Working alongside the wider team across the service desk and projects to support with system upgrades, network improvements and new technology developments
- Assisting with documenting IT processes, systems and troubleshooting guides
- Supporting cybersecurity practices including antivirus management, password policies and incident reporting
- Ensuring all IT support requests are logged, tracked and update through the helpdesk ticketing system
Training
As part of your Apprenticeship, you will be enrolled onto a IT Solutions Technician Level 3 qualification which normally runs for 2 years. You will be fully supported by our partnered training provider, Baltic Training, to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 8.00am - 4.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Tuesday, 26th May 2026
- Start Date
- Saturday, 1st August 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)