ICT Apprentice
The focus for this role will be supporting our internal IT systems, from our office in Dudley, UK, but in collaboration with colleagues around the globe. You will join a truly global business growing with the support of Mitsubishi Electric Corporation.
Role
You will support in key areas of IT for an primarily internal customer base covering End-user support, hardware, software, security, user management and backup & recovery through the following:
- Providing desktop support, including hardware and software troubleshooting
- Setup, provisioning and general maintenance of end-user laptops, mobile phones and other related IT equipment
- Maintenance of server room equipment
- End-user support, and packaging & deployment of software for employee use
- Handling detected/reported security incidents, managing vulnerabilities and reviewing security systems
- Processing steps across the user lifecycle from setup to deactivation including support with IT inductions
- Support with the safeguarding of data and improve reliability of systems and processes
This is a broad role and once these areas have been mastered, opportunity may be there to learn and support other areas of our IT Software provision through Cloud Ops.
Training
- The apprentice will be expected to attend online lessons once a week
- In addition, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
- There is the potential for a permanent position on completion of this apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HALESOWEN COLLEGE
- Working Week
- Monday to Friday, 9am- 5pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 27th February 2026
- Start Date
- Monday, 2nd March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade C/4 (Essential)
- Maths GCSE, grade C/4 (Essential)
About the Employer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK LTD
Mitsubishi Electric Iconics Digital Solutions (MEIDS) is a global automation software provider and seven-time winner of the Microsoft Partner of the Year award.