Project/Operations Coordinator

Large European financial services institution is in need of an Project/Operations Coordinator to support the delivery and day-to-day functioning of the IT & Operations team.

This role will assist in coordinating operational activities, tracking progress across projects, managing documentation, and ensuring the smooth running of processes and team logistics.

The role is ideal for someone looking to grow in a fast-paced, tech-enabled environment with exposure to both operational delivery and project coordination.

Responsibilities Breakdown:

Operational Support

• Assist with planning, tracking, and coordinating routine operational activities.
• Maintain team calendars, schedules, and action logs for key meetings and initiatives.
• Support the team with onboarding processes, documentation management, and process improvements.
• Monitor shared mailboxes, ticketing systems, or operational dashboards and ensure timely responses/escalations.

Project Coordination

• Support the Project Manager in tracking project milestones, deliverables, and dependencies.
• Coordinate meetings, workshops, and stakeholder sessions, including preparing agendas, materials, and minutes.
• Assist with status reporting, RAID (Risks, Assumptions, Issues, Dependencies) log maintenance, and project documentation.
• Follow up on action items with relevant team members to ensure timely completion.

Process & Documentation

• Maintain accurate records and filing systems for operational and project documentation (e.g., SOPs, project plans, user guides).
• Help identify and implement small process improvements across the team (e.g., automation of routine tasks, template creation).
• Support compliance with internal governance and quality assurance processes.

Skills & Experience

• Experience in an operations, team support, or project coordination role (ideally in a technology or service delivery environment).
• Strong organizational and time-management skills with the ability to juggle multiple priorities.
• Good communication and interpersonal skills with the ability to work across teams and with technical/non-technical stakeholders.
• Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), SharePoint, Teams; familiarity with tools like Jira, Confluence, or ServiceNow is a plus.
• Strong attention to detail, initiative, and a solution-oriented mindset.

Desirable

• Exposure to working in IT or digital transformation teams.
• Familiarity with project delivery methods (e.g., Agile, Waterfall, hybrid).
• Experience supporting reporting cycles, operational KPIs, or project dashboards.
• Financial Services Background