Head of Customer Success and On-Boarding

• Head of Customer Success and On-Boarding
• Start-up/fast paced tech environment
• Leading Technology AI Brand
• SaaS - Platform based Technology Services
• London/City
• £100-£130k package

Our client a global technology leader is currently looking for a Head of Customer Success and On-Boarding.

Reporting to the CEO and working closely with all levels of the business, this role will be responsible for:-

• Develop and execute the account management strategy aligned with overall business goals
• Lead, mentor, and scale a high-performing regional account management teams
• Define KPIs, performance metrics, and best practices for client success
• Manage and lead a team of client trainers or training specialists
• Build and maintain strong relationships with key clients and stakeholders
• Act as executive sponsor for high-value or strategic accounts
• Ensure high levels of client satisfaction, retention, and loyalty
• Handle escalations and resolve complex client issues