Digital Support Technician Apprentice (SWOOPOS)
You will assist new potential customers by having engaging conversations via telephone and performing enticing, remote demonstrations of our Swoopos system, turning potential opportunities into sales. You will ensure you always provide customers with accurate information on Swoopos products and services.
Role
- You will be accountable for onboarding of new customers through contractual agreements, whether direct sales or through resellers, in a professional and timely manner, ensuring proactive communication throughout
- When onboarding your responsibilities will be to ensure we are writing “good business” to prevent any issues from arising in the future. This will be done through detailed KYC. You will then ensure you are able to meet customer expectations, meet deadlines and ensure contractual agreements are well understood
- Build relationships with your customers and our resellers to ensure satisfaction throughout the lifetime of the contract and to increase retention. Perform check-in conversations on customers to obtain feedback and generate Trustpilot reviews
- Talk to customers daily, over the phone or via email to provide remote solutions, where possible, to any technical issues that may arise. Troubleshoot to detect any causes and resolve, linking in with 3rd party suppliers / partners when required
- Educate customers on procedures for resolving or preventing recurrence of a technical issue
- Perform ad-hoc site visits to resolve any technical issues that could not be done remotely
- Schedule site visits annually to ensure relationships remain strong with your accounts
- Create and maintain clear customer records using our CRM system
- Collaborate with software developers to ensure customer feedback is built into our future development strategies and any systemic issues can be addressed quickly and effectively
Training
- The role offers long-term security and the opportunity to progress into a permanent position
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday, 10.00am - 6.00pm. May include some Saturdays - if a site visit is required on the weekend, a day off in the week would be compensated.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 26th May 2025
- Start Date
- Monday, 2nd June 2025
Desired Skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Excellent IT skills
- Excellent communication skills
- Able to manage own workload
- Good time management skills
- Have continuous improvement
- Proactive
- Self motivated
- Trouble shooting skills
- Maintaining accuracy
Qualifications
- 5 GCSE's including English and Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
MOBILE PAY SYSTEMS LTD
Swoopos was founded in 2017 with a mission is to develop a cost-efficient and multi-functional POS system that helps merchants to smoothly run their business and make profit. All our product features are developed in-house by our professional development team, we do not rely on third-party feature integrations which makes our system strong and reliable. We tailor our POS solution to meet the different needs of every business and provide free migration and setup with software and hardware at an affordable price. Our POS can do more than just take orders and cash payments. We offer a comprehensive set of features that links the POS, back office, e-commerce, mobile ordering app all in one system with the features you need to run your business efficiently in a modern market.
- Company
- MOBILE PAY SYSTEMS LTD
- Location
- 28 Cleveland St, Wolverhampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- MOBILE PAY SYSTEMS LTD
- Location
- 28 Cleveland St, Wolverhampton, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted