IT Support Apprentice
Mooncomputers, a trusted UK IT solutions provider with 20+ years’ experience, is seeking an IT Support Apprentice. Join a fast-paced, friendly team and kickstart your tech career with hands‐on support experience across managed IT, cybersecurity, cloud and helpdesk services.
Role
What you’ll be doing:
As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.
Your day-to-day will include:
- Providing first-line technical support via phone, email and ticketing systems
- Logging, updating and managing support tickets accurately
Troubleshooting common IT issues within agreed service levels - Configuring laptops, desktops and mobile devices
- Installing software and ensuring devices remain secure and operational
- Supporting Microsoft systems, hardware setups and documentation tasks
- Occasionally attending customer sites alongside experienced engineers
Training
90% of QA apprentices secure permanent employment after completion. This is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9.00am to 5.30pm
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 27th April 2026
- Start Date
- Thursday, 30th April 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 3 (Essential)
- Maths GCSE, grade 3 (Essential)
About the Employer
MOONCOMPUTERS LTD
Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.