Junior IT Support Engineer Apprentice
We are looking for a motivated and enthusiastic candidate to join our growing IT support team. This is an excellent opportunity for someone looking to start a career in IT and gain hands-on experience in a supportive and fast-paced environment.
Role
- Act as the first point of contact for IT support queries from clients via phone, email and the helpdesk system
- Log, manage and update support tickets within the helpdesk system
- Troubleshoot basic hardware, software and operating system issues
- Escalate more complex technical issues to senior engineers when required
- Assist with the setup and configuration of desktops, laptops and other IT equipment
- Help prepare and deploy new equipment for clients
- Support engineers with on-site visits or project work when required
- Maintain accurate documentation of work completed and actions taken
- Provide friendly, professional customer service at all times
- Assist with general office and administrative tasks where needed
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ISALES ACADEMY LIMITED
- Working Week
- Monday - Friday, 08:30 - 17:30.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 8th May 2026
- Start Date
- Monday, 11th May 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
- IT GCSE, grade 4 (Desired)
About the Employer
MOONCOMPUTERS LTD
Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.