2026 UK Advanced Apprenticeship : IT Analyst
This opportunity is designed to empower you, support your development, and help you shape a meaningful and impactful career in technology.
This is more than an apprenticeship. It’s a chance to contribute to work that matters, collaborate with diverse and talented teams, and see the real‐world impact of what you do every day.
Role
You’ll rotate across several areas of IT, building deep technical understanding, problem‐solving confidence, and a strong sense of purpose and teamwork.
Service Desk
- Act as a trusted and friendly first point of contact for employees needing IT support.
- Deliver excellent customer service shaped by empathy, respect, and clear communication.
- Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
- Support employees with their hardware, software, and peripherals.
- Understand business‐critical needs and escalate urgent issues responsibly to minimise disruption.
- Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
- Assist with maintaining our cloud‐based compute and storage services, helping resolve incidents and implement changes.
- Carry out daily service checks and contribute to forward‐looking maintenance and upgrade schedules.
- Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
- Install and configure system components, including virtualised cloud elements.
- Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
- Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
- Learn and apply ITIL best practices in your daily tasks.
- Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
- Work on software upgrades, installations, scripting, and maintenance.
- Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
- Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
- Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
- Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
- Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
- Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Training
This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
- Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
- Live weekly online sessions – 2 hours per week.
- Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
- Immersive learning experience through Microsoft Teams Classroom.
- Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
- Monthly 1-to-1 mentor meetings.
Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Monday - Friday - typically 9am - 5.30pm. There may be some shift work in this role due to us being a global organisation.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th April 2026
- Start Date
- Monday, 7th September 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- Maths GCSE, grade 4 (Desired)