Information Technology Service Management Manager
- 10+ years in ITSM / CMDB domain with strong BMC Helix experience
- Expertise in BMC Helix CMDB, Discovery (ADDM), and ITSM Suite
- Strong understanding of CDM, CI lifecycle, and relationship modeling
- Hands-on with Reconciliation and Normalization engines
- Experience with APIs, integrations, and data modeling
Knowledge of cloud platforms (AWS, Azure, GCP