Client Support Analyst

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office.

MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients with their day-to-day use of the Qube PM software.

As a Client Support Analyst, you will be responsible for resolving client queries by analysing software issues and recommending solutions. The team assists clients via telephone and our online system. The successful candidate will need to listen and empathise with our clients, using troubleshooting skills, a technical mindset, problem-solving abilities, and creativity to deliver a consistent, professional experience. In-depth training on our Qube PM software and infrastructure will be provided.

In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and technical issues.

You may occasionally be required to attend client events within the UK (e.g., in London or Manchester, typically 2-4 times a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.)Requirements:

• Proven experience in a customer-facing role (2-3 years)
• Good interpersonal skills - patience is essential
• Excellent written and oral communication skills
• Ability to multi-task and work well under pressure
• A problem-solving mindset and strong attention to detail
• Professional image and appearance
• Excellent computer skills and knowledge of Microsoft Office products
• Strong organisational and time management skills

We're obsessed with making this the best job you've ever had!

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.?
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space. As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.