1st Line Tech Support

1st Line Tech Support – UK Hours (Flexible Working)

Salary: £28k - £35k DOE + great perks (ask for more info)

Hours: Core UK hours (9am – 5pm) with flexible working options

Location: Fully Remote! (must be based in the UK without visa/sponsorship requirements)

Founded in 2005 with a mission to empower businesses through innovative workforce management solutions, the organisation we’re representing is a highly regarded, multi-million-pound brand operating at the top of their game.

Already working with some of the biggest brands across the banking and financial services sector, the company is now focusing on customer support and is looking for a 1st Line Tech Support professional to manage and resolve incoming support tickets, working core UK hours.

As 1st Line Support, you’ll play a crucial role in the company’s ongoing success, proactively monitoring new support requests and collaborating with other teams when high-severity issues arise. Strong communication skills, effective issue resolution, and the ability to troubleshoot and optimise end-user hardware/software will be key to this role.

Key Responsibilities:

• Capture, validate, and respond to customer needs professionally
• Manage tickets, ensure SLA compliance, and escalate as needed
• Investigate issues across applications, servers, cloud services, and databases
• Detect data anomalies, identify root causes, and implement fixes
• Maintain availability and performance of key systems
• Support internal projects and occasional out-of-hours incidents

Skills & Experience Required:

• Comfortable working core UK hours (9am – 5pm) with occasional flexibility for early mornings, evenings, or weekends
• Excellent communication skills across all levels of the organisation
• Customer-facing technical support experience
• Strong analytical skills; able to investigate data and resolve issues
• SQL experience and familiarity with modern web applications and APIs
• Experience using browser developer tools for troubleshooting
• Familiarity with JSON, API tools (Postman, Swagger), and HTTP basics
• Solid troubleshooting, incident, and change management experience

Next Steps:

This is an exciting time to join a forward-thinking company incorporating AI and machine learning into their tech stack. If you’re an ambitious tech professional looking to grow your career with a leading brand, we want to hear from you!

Apply now or contact us for more information.