Cisco Engineer
We are seeking an experienced Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of Cisco voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments.
The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement.
Responsibilities
- Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices
- Perform pre-upgrade assessments, compatibility checks, and risk analysis
- Upgrade related components including:
- IM & Presence
- Cisco Unity Connection (if applicable)
- Finesse
- Cisco Voice Gateways (IOS/IOS-XE)
- Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations)
- Coordinate upgrade activities with stakeholders, vendors, and change management teams
- Perform backups, restores, and disaster recovery testing
- Troubleshoot and resolve issues related to call routing, CTI, agents, and applications
- Document upgrade procedures, configurations, and rollback plans
- Provide knowledge transfer and post-upgrade support as required
This is an initial 1 month contract with opportunity to extend - applicants must hold active SC Clearance.