Cisco Engineer

We are seeking an experienced Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of Cisco voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments.

The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement.

Responsibilities

• Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices
• Perform pre-upgrade assessments, compatibility checks, and risk analysis
• Upgrade related components including:
• IM & Presence
• Cisco Unity Connection (if applicable)
• Finesse
• Cisco Voice Gateways (IOS/IOS-XE)
• Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations)
• Coordinate upgrade activities with stakeholders, vendors, and change management teams
• Perform backups, restores, and disaster recovery testing
• Troubleshoot and resolve issues related to call routing, CTI, agents, and applications
• Document upgrade procedures, configurations, and rollback plans
• Provide knowledge transfer and post-upgrade support as required

This is an initial 1 month contract with opportunity to extend - applicants must hold active SC Clearance.