Frontline IT Support Specialist

Location: Loughborough

Company: MRTC

Type: Full-Time

About Us

With 40 years' experience, MRTC have become a market leader in delivering communication solutions for Motorsport worldwide and Events, including F1, Formula E, World endurance Championship and more.

In a competitive market we strive for excellence by providing the most up to date innovative technology as well as a high professional service worldwide.

We have an exciting opportunity for a driven and motivated frontline IT support member to play a key role at MRTC as we are growing and expanding.

Role Overview

As our Frontline IT Support Specialist, you are the go-to person for IT questions in the UK office.

You will resolve day-to-day hardware, software, and network issues, support remote staff and keep key business systems humming, freeing the CIO to focus on long-term strategy.

Key Responsibilities

• Provide 1st-line support (Windows 10/11, Microsoft 365, mobile, printers, VoIP)
• Manage and close support tickets promptly, documenting solutions for future reference
• Build, configure and maintain laptops, desktops, peripherals and network devices
• Administer user accounts, permissions and passwords
• Support remote workers via VPN, MDM and collaboration tools
• Assist with patching, security hardening and upgrade projects
• Share best practice with the IT team and contribute to standards

Required Skills & Experience

• 3 + years in a desktop or application-support role
• Strong working knowledge of Windows desktop & server OS, Microsoft 365
• Fluent English and excellent written / verbal communications
• Proven customer-service mindset, problem-solving ability and calm under pressure

Highly Desirable

• Familiarity with ERP/CRM packages (inspHire, SAP, Dynamics)
• Scripting basics (PowerShell, batch) or SQL query writing
• Cisco IOS networking (LAN)
• Exposure to cyber-security tools or Avaya phone systems