IT Support Analyst

Permanent | On-site | 3 x 12-hour shifts – Friday, Saturday & Sunday | Alternating day and evening shifts

An exciting opportunity has arisen to join an international supply chain and distribution business supporting a busy 24/7 operation.

We are looking for an IT Support Analyst to provide hands-on IT and infrastructure support across the business while also helping to develop and maintain the company's data reporting and systems integration capabilities.

This is a varied role combining day-to-day IT support, infrastructure, data reporting and systems integration. It would suit someone who enjoys solving technical problems and supporting users in a fast-paced operational environment.

Key Responsibilities

• Provide first and second-line IT support to users across a 24/7 supply chain operation.
• Provide general IT infrastructure support across desktops, servers, networks, hardware, software and associated systems.
• Monitor, maintain and troubleshoot IT systems and infrastructure to help ensure reliable day-to-day operations.
• Install, configure and support IT equipment, applications and user access.
• Develop, maintain and enhance business reports and data analysis using SQL and SSRS.
• Support EDI systems and data integration with customers and third-party systems.
• Assist with system testing, upgrades, infrastructure changes and wider IT projects.
• Produce and maintain technical documentation and user guides.
• Identify opportunities to improve business processes through technology, systems and reporting.

Skills & Experience

• Previous experience in an IT Support, IT Analyst or similar technical support role.
• Strong SQL and database interrogation skills.
• Experience developing reports and analysing business data.
• Knowledge of SSRS, VB.NET, EDI and/or Warehouse Management Systems (WMS) would be advantageous.
• Good general knowledge of IT infrastructure, hardware, software and networking.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with a customer-focused approach.

What's on Offer

• A full-time, permanent contract based on a condensed working week of three 12-hour shifts, Friday, Saturday and Sunday, alternating between day and evening shifts.
• The opportunity to join a successful international supply chain and distribution business.
• A varied position covering IT support, infrastructure, reporting, data analytics and systems integration.
• Exposure to a range of technologies with opportunities to further develop your technical and analytical skills.
• Competitive salary and benefits package.

Important: This role requires a valid UK driving licence.

Unfortunately, sponsorship is not available for this position. Applicants must already have the right to work in the UK.