IT Service Desk Apprentice
IT Service Desk Apprentice
Full time, apprenticeship (up to 18 months)
We are looking for a motivated individual with a passion for IT to join our Service Desk team. This is a great opportunity to develop your technical skills, provide first-line support to users, and build a rewarding career within a supportive and progressive IT department.
How you will help us and what you can expect
- Troubleshoot laptop, mobile and system problems, diagnose and solve hardware/software Incidents/problems
- Be the first point of call for all our users
- Escalating IT issue to the Service Desk Supervisor where necessary
- Incident and problem management
- Completing Internal user moves including patching & cabling
- Asset/Configuration, Item Management
- Performing basic administrative support duties, as required, to meet specific operational objectives
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Provide exceptional Service support to the business
- Provide solution(s)/work around(s) to incidents and Problems
- Contribute to policies, processes and procedures
- Performing miscellaneous job-related duties as assigned by the Service Desk Supervisor
- Install, maintain and support new applications
- Work to SLA thresholds for incident(s), request(s) and problem(s)
- Prioritizing and managing several open cases and mini projects at one time
- Keep up to date with advancements in technology
- Review of services, application delivery, patching and Anti-Virus
- Work with a variety of business and technical teams to enhance service
- Systems monitoring
- Supporting Users on both hardware and Software applications
Skills and experience you’ll bring to us
- Knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10 & 11)
- Proven ability to provide a customer focused Service
- Experiencing using and troubleshooting Microsoft Office 365 (MS Word, Excel, Teams and PowerPoint)
- Experience with using and troubleshooting Outlook within a network environment (Permissions, Calendar Sharing and Delegation)
- Administration of Active Directory/ Group Policy
- Ability to think logically and troubleshoot a variety of Hardware and Software issues
- Able to demonstrate high levels of initiative and motivation
- Good understanding of PC hardware set-up and configuration
- Excellent attention to detail
- Ability to work in a dynamic environment
- A willingness to participate in Training Courses to further enhance your IT knowledge
What we offer
- Competitive salary
- Private Health Care for everyone from day 1 (non contractual)
- Generous pension scheme
- Life Assurance – 4x salary
- 22 days + a day to take on Christmas Eve or New Year’s Eve
- Free parking (within walking distance from the office)
- On-site artisan restaurant
- Discounted gym membership
- Cycle to work scheme
- Flu vaccines and eye care vouchers
- Buy or sell holiday scheme
- Christmas club saving
- MSC Cruises friends and family discount
- Full induction day and training provided
- Learning and development opportunities
- Dress for the day policy/modern office environment