Associate Director of Workplace Solutions Office 365

MSI Pharma are working with a leading global pharmaceutical company who are looking for an experienced Associate Director of Workplace Solutions Office 365 to join their team for an ongoing long-term project, this role is predominantly remote working with 1-2 days a month onsite. More details can be found below:

Technology Development & Strategy

• Consult on business initiatives utilizing Digital Workplace solutions.
• Establish and maintain best practices, processes, and governance for solution development and deployment.
• Ensure alignment with overall vision/strategy and technology roadmaps.
• Pilot and develop new technologies, empowering Citizen Developers.
• Manage communication, knowledge documentation, and change effectively.
• Collaborate across teams to align development with strategic direction.
• Drive continuous improvement and report on key metrics.

Daily Operations

• Manage DevOps solutions lifecycle and support during pilot phases.
• Facilitate issue resolution with service providers.
• Coordinate change management and release scheduling.
• Collaborate with service owners and third-party providers.
• Foster open feedback culture and implement improvements.

Projects and Business Change

• Drive enhancements to existing technologies and support strategic priorities.
• Champion Digital Workplace Services standards.
• Oversee prototypes, proof of concepts, and product deployments.
• Manage a community to promote best practices and showcase successes.

Workplace Experience Deputy

• Align with Director, Workplace Experience Delivery on infrastructure vision and roadmap.
• Act as point of contact and escalation in director's absence.
• Manage end-to-end delivery of BAU projects impacting colleague experience.

Vendor Management

• Lead RFP process for vendor selection aligned with CoE vision/strategy.
• Establish SLAs, monitor performance, and manage contracts.
• Cultivate relationships with global vendors and support procurement.

Technical Knowledge

• Stay updated on collaboration and productivity tools' technologies and best practices.
• Advanced understanding of Microsoft 365 landscape and solutions

Education

Bachelor's degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is preferred

Experience

• 8+ years relevant IT experience including specific experience
• Pharmaceutical/Biotech or similarly regulated environment experience is preferred.
• Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate
• Deep experience creating business solutions based on Microsoft 365 platform development, including: Power Apps, Power Automate, Power BI, SharePoint
• Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
• Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies
• Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
• ITIL qualified, or equivalent knowledge gained through work experience
• Experience operating with outsourced service providers in an international context
• Experience managing IT projects within a global environment
• Expert level experience in translating business requirements into solutions
• Demonstrated experience in developing product roadmaps and functional specifications, launching new products, conducting customer research, and informing user testing
• Experience of Nintex workflows an advantage
• Being able to influence individuals who aren't directly managed by you